Returns


RETURNS

ONLINE RETURN & EXCHANGE POLICY

At Noosa Kiss we realise how important customer satisfaction is. If you are unhappy with your product, please email us within ten days of receiving your product and we will work together for a resolution.

Please note Noosa Kiss does not issue refunds.

SENSITIVITY

In the rare instance you have a reaction to our product, please take a photo of the skin reaction immediately and discontinue use of the product. Email picture of reaction and return product to us.

Our product, under the intended conditions of use, poses no risk to users.


FAULTY ITEMS

If you believe you have received a faulty item, please email the team at info@noosakiss.com.au. We will then assess the situation and work out the best solution. 


RETURNS SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your item. We recommend utilising trackable express shipping service or purchasing shipping insurance. We don’t guarantee or take responsibility for lost or stolen items being returned.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.